Crunchyroll subscription

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Level 1

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I bought a Crunchyroll one-year subscription, in the app it says that, but when I open my subscriptions on the apple store there is nothing about it.

Is it some kind of a bug or what should I do?

There is also this email, i dont really understand it, i already updated my payment method and it still doesnt work properly.

Posted on Oct 6, 2022 10:12 AM

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Answer 1

Top-ranking reply

Level 10

209,181 points

See -> If your payment method is declined in the App Store or iTunes Store

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If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
If you still need help, contact Apple Support.

i already updated my payment method

See -> Change, add or remove Apple ID payment methods

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

Click here for more support and assistance.

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