hppostprocessing.bundle problem when printing

Just tried to print to my HP Color LaserJet Pro MFP M277 dw and got a message pop up on my iMac


“hpPostProcessing.bundle” will damage your computer. This file was downloaded on an unkown date.


With a tick box to Report Malware to Apple to protect others.


I have had this printer for a few years and it has operated without problem.

I am running Catalina 10.15.7 on iMac17,1.


NB I can see from the information below that Report Levels was added at 12:16 yesterday 22 October 2020. I know nothing about this.


The printer HP Color LaserJet MFP M277dw: has the following system inf


DO I Have a problem


  Print Server: Local

  Driver Version: 10.4

  Default: Yes

  System Printer Sharing: Yes


  Shared: No

URI: dnssd://HP%20Color%20LaserJet%20MFP%20M277dw%20(B62615)._ipps._tcp.local./?uuid=564e4238-4a44-4844-5243-30e171b62615

PPD: HP Color LaserJet Pro MFP M277

PPD File Version: 19.13

PostScript Version: (3010.107) 3

CUPS Version: 2.3.1 (cups-483.6)

Scanning support: Yes

Scanning app: /Library/Image Capture/Devices/HP Scanner 3.app

Scanning app (bundleID path): -

Scanning app version: 4.18.1

Scanner UUID: 564E4238-4A44-4844-5243-30E171B62615

Printer Commands: ReportLevels 

Added: Thursday, 22 October 2020 at 12:16:48 British Summer Time

CUPS filters:

hpPostProcessing:

Path: /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProcessing

Permissions: rwxr-xr-x

Version: 19.22.0

commandtohp:

Path: /Library/Printers/hp/cups/filters/commandtohp.filter/Contents/MacOS/commandtohp

Permissions: r-xr-xr-x

Version: 2.4.1

Fax support: No

Printer utility: /Library/Printers/hp/Utilities/HP Utility.app

Printer utility version: 5.37.1

PDEs:

hpPostScriptPDE.plugin:

Sandbox compliant: Yes






​[Re-Titled by Moderator]

Posted on Oct 23, 2020 4:14 AM

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Question marked as Top-ranking reply

Posted on Oct 25, 2020 9:11 PM

Hey there! I’ve seen this after the update as well, I think HP drivers are out of date and need to be updated to work. Here’s what worked:


First, if updating the software manually doesn’t work:


Open Finder, on the top menu hit Go > Computer > Macintosh HD (Usually) > Library > Printers.


Save (If you need to, and Delete the HP folder from there, (You’ll notice when clicking “Show in Finder” when you get the errors, these are where the files are, in this case old, outdated drivers and files).


Once deleted, open System Preferences > Printers and Scanners.


Right click (or Control click) select “Reset Printing System”, (This will delete any existing Printers and Scanners).


Once done:

If USB Printer, dis connect/re connect, you may see the option to “Install” the new HP software.


If a wireless “AirPrinter”, just hit the “+” sign to re-add the printer and select “Add”.


Do a test print to make sure it’s working again!


This is Gatekeeper, Mac’s security doing its job, most likely if you’re getting that error message, it’s a good thing to remove the older software.


Hope it all goes well!

Similar questions

299 replies

Oct 26, 2020 12:40 AM in response to woodchal

MacBook Pro Late 2016 / Catalina 10.15.7

Printer HP DeskJet 2132 (I know it's not a wireless)

This helped in my case:

1/ removed all software I installed for my HP 2 years ago

2/ removed my printer from Preferences/printers/scanners

3/ installed HP Printer Drivers v5.1 for OS X from support apple com


Started printing a document without even adding a printer. My Mac just got it all by itself.

Hope it helps.


Oct 26, 2020 7:28 AM in response to ailbhe97

I found someone who had the same printer as me on the discussion thread. The instructions were to delete the computer and then add it in using the IP address rather than selecting the printer from the list, then from the click down options LPD and then generic postscript. It worked for me. Quite a few threads have said Apple are wanting you to use AirPrint so it might be worth seeing what people have written about that if the other solution doesn't work.

Oct 27, 2020 2:18 AM in response to woodchal

Follow these steps if you’ve got this problem with macOS Catalina


Step 1. Reset the printing systems in macOS Catalina

It’s very easy to reset the printing systems in macOS, and doing so can resolve all manner of printing problems on your Mac. If your printer still doesn’t work, this might be the solution you need to use to fix it.

From the menu bar, go to  > System Preferences > Printers & Scanners. Control-click in the sidebar that lists your printers. Choose to “Reset printing system…” then confirm you want to “Reset” in the pop-up.


Resetting the printing systems removes all your printers and scanners as well as clearing various behind-the-scenes files. Reconnect your printer afterward, as you did in the previous step.


Step 2. Remove the printer settings from your Library

The Library folder is used to store system files, preferences, and users’ information.

Your Mac stores all manner of system files, preferences, and other settings in a hidden folder called the Library. When an app misbehaves, sometimes it’s because these files are corrupt. 


You can usually fix this by removing the relevant files, forcing macOS to recreate them. However, you need to be cautious before removing anything from your Library. These files can affect the way your macOS works.


Make sure you only touch the files in the folder listed below. And don’t move anything to the Trash until you’re certain your Mac is still working.


How do I remove the printer settings from my Mac’s Library?

  1. Open Finder, select Go > Go to Folder.
  2. Type: /Library/Printers/ and hit enter.
  3. Create a new folder called “Printers Content” and move everything from the Printers folder inside it. Now drag that folder to your Desktop.
  4. Reconnect your printer and try printing again:
    1. If it works: Move the “Printers Content” folder to the Trash.
    2. If it doesn’t work: Return the “Printers Content” folder to the Printers folder and empty it.


Did these steps fix your printer problems on macOS Catalina? Let us know in the comments what did or didn’t work for you! And be sure to contact Apple Support directly for one-to-one technical support if you need more help.

Oct 28, 2020 8:49 AM in response to woodchal

The problem appears to be with the HP Printer drivers. HP will need to update their Mac OS drivers to support 10.15.7. If you are running OS X v. 10.15.x change the printer driver on any HP printer to use "Air Print" or Secure Air Print" and you'll be able to print again. You may not be able to use the full functionality of your HP printer (Page setup adjustments, Duplexing, etc) but you will be able to print.


HP! Get on the ball already and fix your drivers!

Oct 23, 2020 6:02 AM in response to woodchal

I can't print from any of my Macs to my network printers this AM (HP and Xerox). I can print from my iphone. I can ping and access the printer from a browser.


I think the silent updates from last night hosed printing. You can see several printer issues crop up over night in the forums (printers that works now don't, "software name" will damage your computer, network printing that won't work).


I expect more posts to follow today. I've been in IT my whole working career. I've been through the standard checks. Apple needs to fix this.

Oct 24, 2020 7:51 PM in response to Shadow228

If you open a document (any document) and choose print, then in the dialog box where the offending printer is showing, Click on the dropdown to choose a printer and pick ADD PRINTER. Click on the name of the printer and it will populate the NAME with the number "2" . Leave location blank and under "USE" pick generic Post Script Printer. Click Add and make this your default printer. That should work-at least it did on mine.

Oct 25, 2020 9:28 AM in response to woodchal

I got this from HP support:


HP Support Community

Join the conversation!

Hi

BryanCustomPure (New member) posted a new reply in Printing Errors or Lights & Stuck Print Jobs on 10-24-2020 01:23 PM

Subject: Re: HP D4360 on mac OS 10.15.17 Unable to use legacy USB class driver"

This package has updated certificates, which is what is likely causing your problem.

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

Download, install, then, if necessary, uninstall and reinstall your printer!

You're welcome!


Did this reply resolve your post or question?

If yes, then share the good news! Let others know this reply was helpful by accepting this solution

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The HP Support Community Team



But I cannot download the file. It stops at 40+ megs. The file is over 100 megs.

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hppostprocessing.bundle problem when printing

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