itunes not detecting iphone 12

Hey guys, just got my iphone 12 (previous phone was iphone 8), but itunes is not detecting the iphone 12. I'm trying to transfer all the data, texts etc from the iphone 8 to 12 but whenever I connect the 12 to my windows PC it just doesn't detect in itunes. My PC detects it - I can see it in my files and it is in device manager, but itunes just doesn't recognise it. itunes is up to date with the latest version and it still detects my iphone 8 when I plug that in. I tried power cycling the phone and even uninstalling/re-installing itunes but no luck .. tried it in different USB ports as well which is the only thing which makes a slight difference. In one USB port its like it detects it for a brief moment then its gone, all other ports it never appears in itunes. But all my USB ports work perfectly fine with all other devices.

So I was hoping people may have any advice? Cheers :)

iPhone 12, iOS 14

Posted on Oct 23, 2020 9:38 AM

Top-ranking reply

ctsamurai

Level 1

14 points

Posted on Jan 6, 2021 7:44 AM

I have a few other lightning cables (mostly Apple branded) but my computer does not have a USB-C port on it. However, I was finally able to get it to work after connecting an Apple brand USB-A to Lightning cable directly to a USB 3.1 port on the back of my computer (directly connected to the motherboard). All other ports did not work, even though device manager was detecting the iPhone correctly and following the various reinstall recommendations did not work. Only the USB 3 port worked properly and I didn't have to restart everything - though of course in all my troubleshooting i did a number of restarts and reinstalls so it can't hurt if you restart your computer or iTunes as well.

Just for background, I've got an iPhone 12 Mini on iOS 14.3. The computer I'm trying to sync to is an AMD Ryzen 3 (Gigabyte B450M motherboard) running Windows 10 (with the latest Dec 2020 patches). I do not have a USB-C port on the computer anywhere, so the included cable is not particularly useful at the moment. Thanks for the discussion which helped me narrow down some things to try.

View in context

itunes not detecting iphone 12

Similar questions