a backup of my old device has disappeared. Did anyone face the same issue?

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Level 1

8 points

a backup of my old device has disappeared. Did anyone face the same issue?

I gave my iphone 8plus to my brother. Before that I backed that device up and the copy of it was reflected in my iCloud. So I erased the device and he started to use it under his ID. The copy of my iphone 8plus was in my cloud all the time till June, when i decided to upload that device backup on my new phone and i couldn't see it in my cloud anymore. I was shocked. Why do I pay monthly for the storage if the cloud deletes my important information? I had thousands of photos in that backup. Please help me to find a solution. I'm desperate....

Posted on Oct 23, 2020 12:09 PM

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Answer 1

zinacef

Level 10

88,744 points

Oct 24, 2020 8:13 PM in response to LocaDonna88

If the photos were stored in iCloud, then they won't be a part of the backup. If you go to iCloud.com from a computer, login, are the photos in the Photos app?

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Answer 2

LocaDonna88 Author

Level 1

8 points

Oct 23, 2020 10:50 PM in response to zinacef

They all were stored in the cloud. I could open my MacBook settings and to see in the apple ID a list of my devices and when I clicked on that copy of iphone 8 plus was written time of the last back up. I made sure that i do back it up before I give it to him. But what happened with that backup after some time I have no clue....Please if you know how to handle this issue guide me.

Do they have some timeframes of the storage for a copy without actual device. I mean that copy was hanging in the cloud for more than 6 months before I got a new device for transfer of those data.

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Answer 3

zinacef

Level 10

88,744 points

Oct 23, 2020 3:41 PM in response to LocaDonna88

Were the photos stored in iCloud or solely on the device you gave him?

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a backup of my old device has disappeared. Did anyone face the same issue?

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