Hi Artlady44,
It seems like you are having some issues with transferring your data from your old phone to your new phone. Restore times will vary based on things like the amount of data you have to transfer, battery life, and your internet connection. Since you're moving to a new device, it may take a while. If your device still seems to be stuck or unresponsive, please force it to restart:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Then go ahead and attempt to transfer the data once again.
Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch
We hope this helps.
Take care.