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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have beta 14.2 on iPhone 11 and when trying to restore iPhone 12 to icloud backup, the option is greyed out and it says that iPhone 12 needs to be 14.2. I currently have 14.2 beta on iPhone 11. How do I get 14.2 on iPhone and still restore from previous phone?
Hi there,
I had this issue too. First, set up your new iPhone 12 as new, then install the beta profile, and update to the iOS 14.2 beta on the iPhone 12.
once done, erase the iPhone 12 via Settings > General > Reset, then tap Erase All Content and Settings. Once erased, set it up again but this time restoring from your backup which it will now recognize since it runs the same iOS version.
hope that helps,
Hi there,
I had this issue too. First, set up your new iPhone 12 as new, then install the beta profile, and update to the iOS 14.2 beta on the iPhone 12.
once done, erase the iPhone 12 via Settings > General > Reset, then tap Erase All Content and Settings. Once erased, set it up again but this time restoring from your backup which it will now recognize since it runs the same iOS version.
hope that helps,
I had the same issue and tried the "Erase All Content and Settings" however this also erased the iOS 14 Beta profile and so I am stuck in the same cycle and unable to restore my new phone from the "old phone" backup. Were you able to Erase but retain the Beta profile?
Sorry for your issue. I was able to erase all content and settings and it still retain the profile. I am not sure why it is not doing that on your phone. I actually tried it before reading the response to do that after talking to Apple directly. Maybe you can call them directly like I did to work out the issue. Good luck!
Issue Setting up iPhone 12. Trying to Restore from Backup
