Keyboard disconnects

iPad Pro Smart Keyboard folio keeps disconnecting or says accessory not found

Posted on Oct 23, 2020 7:06 PM

Reply
1 reply

Oct 28, 2020 8:57 AM in response to masalazarjr

Greetings masalazarjr,


Thanks for visiting the Apple Support Communities! It seems your Smart Keyboard Folio is disconnecting from your iPad.


Check out the troubleshooting in the following article, and reach out to Apple Support if the issue persists:


Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support


"Get help

If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Also, try these steps:

  1. Make sure that your iPad and Smart Keyboard Folio or Smart Keyboard are in the Type position and that you have the latest version of iOS or iPadOS.
  2. Remove the Smart Keyboard Folio or Smart Keyboard from your iPad.
  3. Restart your iPad.
  4. Reconnect the Smart Keyboard Folio or Smart Keyboard."



Kind regards.

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Keyboard disconnects

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