iPhone 12 pro ringtone cutting off after about 2 seconds

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Level 1

17 points

iPhone 12 pro ringtone cutting off after about 2 seconds

Is anybody having the same problem as me with the duration of the ringtone on a new iPhone 12 pro?

I've done various scenarios like Going to "Settings > Sounds & Haptics", under Ringer and Alerts, moving the slider causes the ringtone to start playing, but stops after about 1.5 seconds. Change with buttons makes no difference. Under Sounds and Vibration Patterns, I select Ringtone. I have tried changing my purchased ringtone to an apple-supplied one but the same thing happens, I choose any ringtone and no matter which one I choose. the ringtone will play in its entirety then, when I go back to "Sounds and Haptics", and repeat the aforementioned step, the same cutoff occurs. Surely I shouldn't have to do a factory settings reset after only having purchased the phone yesterday??? Can anybody advise me what to do?

Posted on Oct 24, 2020 2:17 AM

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Answer 1

Best reply

Badmanwicked

Level 1

18 points

Nov 12, 2020 11:08 AM in response to vikasaini5

i have found the solution for this problem. Go to setting and turn off attention aware feature off. This should resolve the issue.

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Answer 2

Kschaits

Level 1

8 points

Oct 28, 2020 8:19 PM in response to AlanItaly

I am experiencing the same thing. I’ve changed all the buttons and it’s loud for a few seconds before lowering the volume. It’s also not notifying me of a text message even though everything is set up

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Answer 3

AlanItaly Author

Level 1

17 points

Oct 24, 2020 2:58 AM in response to Axel Foley

The way I found out that the ringtone was cutting off after 2 seconds was when a friend called me to try out the phone yesterday evening whilst eating together...

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Answer 4

Axel Foley

Level 10

148,248 points

Oct 24, 2020 2:28 AM in response to AlanItaly

When you are in the Sounds & Haptics setting and setting up the loudness of the Ringer then the ringtone is just played as a sample for you to hear it and set it. That does not set up or indicate how long our ringer will ring when somebody actually calls you. Have someone call you and see whether your iPhone rings satisfactorily.

I like to keep the Change with Buttons to OFF because I do not like to change the ringer volume with the side buttons. I tend to accidentally lower the volume of the ringer if that setting is set to ON.

Axel F.

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