Clear "hpdevicemonitoring.framework" popup on Mac

How do I stop this box from popping up on MacAir?



[Re-Titled by Moderator]

Posted on Oct 24, 2020 5:16 AM

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Question marked as Top-ranking reply

Posted on Oct 26, 2020 2:11 PM

From sources familiar with the matter, HP Inc asked Apple to revoke its printer driver code-signing certificates. It appears this request backfired as it left users unable to print. An HP Inc spokesperson said:


We unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.


A fix was provided rather quickly. Do the following:


A. Get the most recent HP drivers, either from:


     ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

          or

     HP Printer Drivers v5.1 for OS X

          or

     System Preferences > Software Update (if you don't see it, press Command+R)


B. Run the installer.


C. When the installer completes, go to System Preferences > Printers & Scanners, highlight the HP printer and remove it. Then add it back. This is necessary because otherwise it will continue to use the now unsigned drivers and it will appear that the problem has not been fixed. Apparently installing the update does not remove the old drivers.


A note on AirPrint: Your Mac may say it can’t find the AirPrint printer. If that should happen, reboot your router.

25 replies
Question marked as Top-ranking reply

Oct 26, 2020 2:11 PM in response to REVLINL

From sources familiar with the matter, HP Inc asked Apple to revoke its printer driver code-signing certificates. It appears this request backfired as it left users unable to print. An HP Inc spokesperson said:


We unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.


A fix was provided rather quickly. Do the following:


A. Get the most recent HP drivers, either from:


     ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

          or

     HP Printer Drivers v5.1 for OS X

          or

     System Preferences > Software Update (if you don't see it, press Command+R)


B. Run the installer.


C. When the installer completes, go to System Preferences > Printers & Scanners, highlight the HP printer and remove it. Then add it back. This is necessary because otherwise it will continue to use the now unsigned drivers and it will appear that the problem has not been fixed. Apparently installing the update does not remove the old drivers.


A note on AirPrint: Your Mac may say it can’t find the AirPrint printer. If that should happen, reboot your router.

Oct 28, 2020 12:46 PM in response to REVLINL

I had this today. On the popup, click show in finder or whatever and delete all the HPxxx.framework folders in there by moving them to trash and emptying trash. In finder, go to applications and move all HP applications to the trash (for me it was HP utility and HP easy scan) and empty the trash. Go to HPs website and download and install the divers for your printer again. Fixed the problem for me.

Oct 27, 2020 3:11 PM in response to REVLINL

None of the solutions offered have corrected all the problems. Pop up is still on screen, but it now reads

'“fax.backend” will damage your computer.'

I can print, but cannot scan./

I cannot find and access just the driver for my Officejet 4635.

I have spent 4+ hours trying to remedy this problem.

Shame on HP and Apple for not providing us with a solution promptly.

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Clear "hpdevicemonitoring.framework" popup on Mac

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