Help! iPhone 11 Pro crackling sound when camera on

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Level 1

12 points

Help! iPhone 11 Pro crackling sound when camera on

Recently iPhone 11 Pro had started making a crackling sound when the camera is turned on. Intermittently the camera has difficulty focusing.

Can I fix this or does it need repair?

iPhone 11 Pro

Posted on Oct 25, 2020 2:05 AM

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Answer 1

Top-ranking reply

sandydee19 Author

Level 1

12 points

Oct 29, 2020 1:09 PM in response to QuickTimeKirk

I ended up chatting with support and had to take phone in for repair, the shutter mechanism was loose and had to be fixed. Apparently it is a known issue.

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Answer 2

ryane77

Community Specialist

Oct 29, 2020 6:16 AM in response to sandydee19

Hey sandydee19,

We see that you're hearing a crackling sounds when using your Camera app, and we'd like to help!

Does this only happen when you use the built-in Camera app or also with third party camera apps?

Please take a look at this article and let us know if it helps: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you continue to experience the same issue, we recommend that you contact Apple Support team here: Contact Apple for support and service

We hope this helps!

Warm regards.

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Answer 3

Oct 29, 2020 6:26 AM in response to sandydee19

SnapChat or Instagram?

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Help! iPhone 11 Pro crackling sound when camera on

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