Third-party plugin "will damage your computer" errors on Mac

Yesterday, 10/24/2020, popup claiming "HPDeviceMonitoring.framework" will damage your computer started infecting my MacBook Air, Catalina 10.15.7. Did find directions online to trash the latest entry in my (personal userID, not computer itself) Library | LaunchAgents. Thought it was done, but

Today, within the last 30 minutes, similar popup "hpPostScriptPDE.plugin" will damage your computer showed up again. Unfortunately, none of my Library | LaunchAgents folders contain any such suspicious files installed/modified today or yesterday.


Does anyone in the community have any guidance or clue on how to get rid of this one?


THANKS !



​[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.15

Posted on Oct 25, 2020 11:01 AM

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Question marked as Top-ranking reply

Posted on Oct 25, 2020 11:05 AM

It's not malware.


From sources familiar with the matter, HP Inc asked Apple to revoke its printer driver code-signing certificates. It appears this request backfired as it left users unable to print. An HP Inc spokesperson said on Friday night:


We unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.


HP supplied a new driver on Friday to fix the issue:


ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg


However, that "fix" is producing this error for some users:


"Matterhorn.framework" will damage your computer…


If you're seeing that, try this fix. Go to System Preferences, select Printers and Scanners. Select your printer from the list then delete (-) it. Then add (+) your printer back and select the generic driver to use.


Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue. (2220 UTC 23 October 2020)



Open  > System Preferences > Software Update      (Command R will reload and do a fresh check)

62 replies

Oct 26, 2020 2:46 PM in response to MisterTi

Mr. Ti, this worked, bless you! I had run the system software update and was still getting the error messages. I then went and removed all the drivers using DiZoe's instructions, and also deleted them from my Printers & Scanners in sys prefs. i unplugged everything. then i downloaded the update from the Apple site. the installation took a while, be patient. i just was able to print a simple text file with my HP laser, for the first time since these idiots screwed it up last week.


Much obliged!!! Now we'll see if i can print from my all-in-one.


when i called both HP and Apple last week, they were blaming it on each other. The HP person told me i needed to buy a new HP laserjet. THANKS A LOT FOR THAT GREAT ADVICE, HP! yuch.

Oct 28, 2020 4:17 PM in response to Fleur DeTran

On Oct-28-2020, I tried various things in this thread without success. I got the hpPreProcessing.filter error, the hpPostScriptPDE.plugin error, and then the Matterhorn.framework error! I couldn't get the Mac catalina software update to refresh so that I could get a printer update.


Finally, what worked was a simpler process. I didn't need to delete the printers/hp folder or delete all my HP printers from the Printers & Scanners preferences. The problem only affected my laserjet, not my officejet. What i did was:


  1. Install the latest version of HP Easy Start. I'm not sure this is necessary to get the latest drivers, but I found i should NOT re-install my laserjet from HP Easy Start. I did this 2 times and both times I got the Matterhorn-framework error. You might want to try just steps 2-6.
  2. go to Preferences > Printers & Scanners
  3. delete my laserjet by selecting it and clicking the "-" icon
  4. Restart my mac
  5. go to Preferences > Printers & Scanners
  6. re-add the laserjet by clicking the "+" icon



Nov 23, 2020 3:16 AM in response to Fleur DeTran

I've had the same problem with my HP Photosmart Premium C310. I hadn't seen the Community posts but assumed this was something that slipped through the net when I upgraded to Catalina recently, so I located the HP Framework folder in my user library, zipped it, then deleted and restarted. On attempting to print again, HP prompted to reload Frameworks software, but same two files were flagged: pdftopdf.filter.app, ScanEventHandler. This time I just deleted them. This worked - I can print without these files it seems (I haven't yet tried using the scanner on the Photosmart). Thanks for all previous posts - I'll know where to look if further problems aren't fixed by Catalina updates.

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Third-party plugin "will damage your computer" errors on Mac

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