Can not get into App Store to update

Dear Apple Support 


My Apple ID was changed a long time ago and today I changed my password but still it asks me for the password of the previous Apple ID

I have gone to settings too many times and still it asks me for the previous Apple ID and honestly I do not know what else to do. 

I have given all the necessary information, and nothing opens.


Please help me to fix this because I have lots of things to do on my phone.


Thanks in advance,


Posted on Oct 25, 2020 2:07 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2020 2:38 PM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

1 reply
Question marked as Top-ranking reply

Oct 25, 2020 2:38 PM in response to esperanza36

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can not get into App Store to update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.