iPhone 12 and Fitbit Versa 2 not syncing

I had this same problem with my Versa Lite and my new iPhone 12. I was on a chat with FitBit support while reading these comments. FitBit Chat mentioned the FitBit app hasn't been tested with this phone, thus it may not work. However, I restarted my phone, restarted my FitBit, turned bluetooth on and off - nothing worked. I finally "un-paired" it from my old iPhone and it was found on my new one. Easy fix and I'm thrilled I don't need a new FitBit!

Try removing the device from the Fitbit app and add it back as if it’s the latest model. For my Charge 3, I had to add it as a Charge 4 and then it seems to work fine. I had also gone thru the troubleshooting steps from Fitbit support site so it’s possible both actions are needed. It also knows it’s a charge 3.

I got it working with my wifes Charge 2. What specific thing I did which caused it to work I am not sure but I did the following (in no particular order).

1 Stopped it being paired with the old iPhone 6s

2 Deleted and reinstalled the app on the new iPhone 12

3 Deleted the charge 2 from the fiitbit account on-line

4 having done 3 re-added the charge 2 on the iPhone 12

5 turned bluetooth off and on at various times doing 1 to 4!

Eventually it paired. It did take quite some time for the phone to see the fitbit and for the pairing code to be displayed.

Most sport watches can only pair with one phone. Did you remove the iphone 7 pairing from the fitbit then re-pair to the new phone ?

Make sure Bluetooth is on.

Try completely wiping your old phone. This worked for me. My iPhone 12 now connects and syncs with my Fitbit 😄

It is very disappointing that my new iPhone12 Max can't stay connected to my Versa 2. It took forever to get it connected the first time, and I thought all would be well, but it keeps losing it and every once in awhile it will decide to connect. The main way I've been successful is putting the Versa in the charger, even if it is already mostly charged. I've had 2 updates to the Versa and I was hopeful, but they didn't help at all. Rebooting, forgetting the device, bluetooth on and off, Versa looking for phone - all these things don't seem to help. I've only tried to connect bluetooth to one other device, and the phone had trouble with that too - haven't tried again. So since the Versa 2 did fine with my old phone, I think the issue is with the 12 Pro Max. Such a bummer to pay so much for a phone and then have all these issues!!

I got my new iPhone 12 yesterday, I had an iPhone 7 Plus previously and was told it wasn’t by Fitbit it wasn’t compatible!

However, I completely wiped my iPhone 7 Plus and this now seems to have enabled my iPhone 12 to connect and sync. Try wiping your iPhone 7 x

Finally got my answer from Fitbit as to why my charge 3 will not sync with my iphone12pro. The Fitbit software has not berm tested with upgraded Apple phones and therefore may not be currently compatible. Very frustrating.

kathyvze suggested pairing it as a versa

Read their second post.

Try adding the device as a Charge 4 instead of 3. That got my Charge 3 to work again.

I am at the end of my tether with my charge 3 and new I phone 12. Although a Fitbit screen is shown on my I phone there are no steps. Just calories. Bluetooth is not recognising it either. Spent ages on the phone to Fitbit who are sending me another charge 3 but I don’t think that is the problem. I have wiped everything from my previous I phone. I spent ages onto Apple this morning and they are saying get in touch with Fitbit and and ask for them to do a configuration upgrade!!!! Surely every Fitbit owner would be up in arms if that were the case. Can anyone help me please

You're welcome

I do have a Versa 2, it’s not connected to my old phone, and I have the 12 Pro.. it doesn’t even recognize it as a device, but my old one does... any ideas!