iPhone 12 pro won’t wirelessly charge

Have any of you tried a Forced Restart?

1. Press and quickly release volume up button
2. Then press and quickly release volume down button
3. Then press and KEEP HOLDING side power button (keep holding past the swipe to shut down) until you see the Apple Logo, then let go.

Once your phone restarts and you sign back in, see if you can charge your phone on your Qi charger.

Zeyda_in_ME wrote:

The reboot seemed to have worked, or, at least it started to charge. C'mon Apple. All of us just paid a fortune for new phones. Please fix this glitch.

Apple isn't here on this user to user only forum. Your plea will not be heard. Anyone who is having an issue with wireless charging should provide feedback to Apple via this link --> https://www.apple.com/feedback/iphone.html

It's the best way to make sure Apple is aware and hears from you.

This is definitely a software issue. It's not a listed bug but Apple should eventually fix it. The problem seems to be a glitch in the software where it disables the device to be wirelessly charged. A "band-aid" to this issue is to reboot your device. This should work and your device should be able to charge wirelessly again.

From other people I've asked, this seems to be really impacting iphone 12 users.

Also same issue. Iphone 12 pro with (or without) magsafe case, wireless charging stops after sometimes up to 10-15 minutes. 

Especially frustrating waking up to a phone NOT ready to go. 

Bought two wireless charging pads Native Union, the regular small "wireless drop" and the "drop XL" (not cheapest wireless chargers FYI) and same issue on both. + These charge my Airpods Pro just fine, the phone seems to be the troublemaker. 

Yes im on the latest update (nov 20, 2020), yes have tried the reset phone thing and numerous phone-on-pad-placing positions... 

Wrote to Apple about this issue and would encourge you to do the same, so hopefully we can get a fix sooner than later.

Link: https://www.apple.com/feedback/iphone.html

Yes, and this only seems to work for a few minutes then right back to not charging. It appears after some thorough research this is happening with a lot of iPhone 12 Pro customers. Good thing is I currently have it charging via a direct lightning connection and that works fine. However, doesn’t fix the problem with “wireless” charging.

Is this the item you bought? I can't find a 26 watt Otterbox charger on the Apple site, I presume it was a typo and you meant 36 watt?

https://www.apple.com/shop/product/HNXM2ZM/A/otterbox-otterspot-wireless-charging-base?fnode=877ca87e2486211114db8ff0d49c8cb7171060118b03fd5453a7f83d994d3f7e0c0da9d12ee859248ffd08807660fb29babb309a0da2c46e5e0afb2aabe8d9ac55a4a95814304e081835423d84b03f763b1f2e690b1921d133917d159b58fac03bd73f3811d3e7641c41ec9595d25e72&fs=f%3Dinductive%26fh%3D458e%252B49e9

Have you tried using just the 36 watt brick with your old wireless charger? I wonder whether it is only the brick that needs to be of higher wattage, and not the wireless pad itself.

Apple will not respond here. This is a user to user support forum and Apple does not participate here. If you wish to provide feedback to Apple regarding a change you would like to see, or report a bug, then use the feedback link here, Feedback - iPhone - Apple

Have you had your phone examined at an Apple Store?

Every location has wireless chargers, so you should easily be able to demonstrate the issue if it's truly non-functional for you.

Genius Bar Reservation and Apple Support Options - Apple

I'll ask you the same question. What happened after you performed a Forced Restart (not a basic restart), which has solved this for many who were having this issue. Since you responded to the OP, it can be assumed you didn't take any time to read through the thread.

Since you likely didn't do that, I'll take my time and tell you how:

• Press and quickly release volume up button
• Then press and quickly release volume down button
• The press and KEEP HOLDING the power button (keep holding past the swipe to power off) until the Apple Logo appears, then let go

See if your phone charges on your Qi charger when you sign back in. My money's on IT WILL.

I have 4 Qi Chargers and ALL charge my iPhone 12 Pro Max as expected.

Have you force restarted your phone? If you haven't do so:

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the button.

I am curious if all those above that cannot make their phones charge on a wireless charger have done two things:

• First, make sure the phone is horizontally centered on the charger at all times. I found even if it extends slightly over one side or the other unequally, it will not start charging.
• Second, have you very slowly tried moving the phone up, while keeping it flat against the back of the charger and centered horizontally? In my case, with an iPhone SE-Mini, placing a 1/4-3/8" shim on the bottom shelf results in 100% reliable charging. Our two SE-2020's work 100% reliably without the shim but they are somewhat bigger than the 12-Mini. If slowly moving the phone while flat against the back of the charger does not work, try removing the phone far enough away from the back of the charger each time you slightly reposition it so the charging logic resets in both the phone and charger.

It is impossible for me to know for sure because I only now have the three phones I mentioned above and five chargers, but it strongly appears to me, for a wireless charger to work, the charging coils in the charger and phone must be reasonably well aligned to achieve sufficient magnetic coupling. Again, I have no way of knowing for sure but I strongly suspect the phone (and maybe the charger too) takes a reading on the quality of the magnetic coupling and will not allow charging to start unless a certain quality factor is met. This repeats my comments far above in previous posts, but in case some of you did not look that far back, try repositioning the phone as it leans flat against the back of the charger. Once you find the hieght needed (keeping it horizontally centered), it is really easy to put an appropriate shim on the bottom shelf. I used a small square plastic level and it even look good. My very limited experience indicates these things do work so, at the expense of being redundant, I hope this might help some of you that have so far been unsuccessful. Maybe this all is the underlying reason Apple has implemented the magnetic gizmos that will exactly position the phone in their new Magsafe chargers.

Agree with Parker2005 below. It is now 4 Dec - so evidently the software has not yet been fixed - disappointing given it is an Apple not a Huawei product

It's kind of tricky to define "made."

The iPhone 12 family is assembled in China, using a wide variety of components made around the world, and Chinese components comprise less than 5% of the parts.

Here is a parts origin breakdown from a third-party site:

I am experiencing the same issue with my iPhone12 Pro. It was working fine since Saturday but will not charge on any wireless pad now. My girlfriend’s iPhone X works perfectly fine on the charging pads we have.

Same issue. Mine started after having issues setting up AppleCar play that required multiple hard resets. Wouldn’t wirelessly charge overnight or this AM on multiple stations. A hard reset fixed the issue here but not sure if that will only be temporary.