Apple Event: May 7th at 7 am PT
Hi,
I had my show on itunes for a while but was through a 3 rd party , I requested they delete it so i can start from scratch. I got approved for the new feed but when searching the old show comes up and doesnt connect (presumably because it was canceled) Can anyone help me square away this mess??
Thanks!
If the Store page URL for the old version of the show beings up a 'not available' error then it's just that the Search system hasn't yet reacted to the show's removal, and it's just a question of waiting until it does.
Give it a bit longer, then if it doesn't sort itself out, you could try contacting Podcasts Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.
If the Store page URL for the old version of the show beings up a 'not available' error then it's just that the Search system hasn't yet reacted to the show's removal, and it's just a question of waiting until it does.
Give it a bit longer, then if it doesn't sort itself out, you could try contacting Podcasts Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.
I must tell you that I am concerned. I logged into podcast connect and clicked on my podcasts and nothing pops up besides enter a new feed.....When i do enter the new feed , it says it has already been submitted . (plus I received an email it was approved). Is this an indication that something aint right?
Thanks again for your help!
In the email you received confirming approval there is the URL of your iTunes Store page. As long as that works then your podcast is up and available. I don't know why it's not appearing in Podcasts Connect (even if I knew the details of your podcast I wouldn't be able to check this) but possibly it's linked to the delay in appearing in the search results, though that's a guess. As long as it's actually available, give it a few days. If it still doesn't appear, try Support at the link I gave you abnove.
Hi, so here is what’s been happening . When I search by podcast name the old feed comes up ( I can see the episodes, but they won’t connect as they were officially taken down) When I search by my name both feeds come up in one lump half are disconnected and the other half work from the new feed. It’s really not conducive to promoting a podcast. I did try to email support a few times but it keeps telling me server is down?? There’s gotta be a way to rectify this ... I’m grateful for any help or guidance . Your input has been the only place I can get real answers .
thanks!
There isn't really anything I can advise: it's all happening within the iTunes Store and neither I nor you have any control over it. The old podcast needs to be removed from the Store, and only the people whose ID was used to submit it can request that. The searchability of the new version will probably improve over time.
Thank you! But the new one isn’t showing up in the search either . It’s been quite a few days since it was approved.
It can take a some days before a new podcast appears in the Search results, so I shouldn't worry about it just yet.
ok I will sit tight!
Thank you so much for all the help!
Ok. Is there any better way for me to contact Apple ?
Another poster has suggested podcastsupport@apple.com
deleted an old podcast feed and uploaded new feed
