I just bought the iPad Pro 2020 12’9 256GB for 1.5month, yesterday I was using Adobe Fresco to sketch some ideas , and then the screen suddenly flash purple and automatically restart, is that the app’s problem or iPad’s problem?
iPad Pro, iPadOS 14
Hi RianOu,
Congratulations on your new iPad Pro! We can see why you would be concerned about things unexpectedly restarting, and you're in the right place for help. To clarify, did you see a spinning gear appear on the screen, or the Apple logo? We ask as these could mean different things, and will help us better determine our next steps.
In the meantime, we invite you to check out the resource below, which provides additional steps for what to do if an app quits unexpectedly.
If an app unexpectedly quits, stops responding, or won’t open
If the behavior only happens when this app is in use, that would point toward it being an app-related problem and not a hardware issue with the iPad Pro.
Best regards!
Hi RianOu,
Congratulations on your new iPad Pro! We can see why you would be concerned about things unexpectedly restarting, and you're in the right place for help. To clarify, did you see a spinning gear appear on the screen, or the Apple logo? We ask as these could mean different things, and will help us better determine our next steps.
In the meantime, we invite you to check out the resource below, which provides additional steps for what to do if an app quits unexpectedly.
If an app unexpectedly quits, stops responding, or won’t open
If the behavior only happens when this app is in use, that would point toward it being an app-related problem and not a hardware issue with the iPad Pro.
Best regards!
HELP!!!!!!! The screen of iPad Pro flash purple and then restart
