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No sound with youtubetv

Here is my set up and what’s going on. Appletv 4K, HomePods. I can watch and hear any app (ESPN, Discovery Channel) through Apple TV except youtubetv. No sound I see a picture but no sound. The no sound happened after I updated my Appletv. Youtubetv was a problem before that but I could work around it but trying different on/off combinations in Airplay. Now I don’t know what to do. Any ideas. Thanks

Posted on Oct 26, 2020 11:08 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2020 6:06 PM

Hello jb6848,


We understand that you are not hearing any audio when using a specific app on your Apple TV. We’d like to help however we can.


Are the apps on your Apple TV 4K set to update automatically? See the ‘Set up automatic updates or installation’ section here: 

Purchase and download apps on Apple TV


If this app is fully updated and the issue continues to only happen with this one app, we would advise contacting the app developer for the best assistance going forward. 

How to contact an app developer


Take care!

1 reply
Question marked as Top-ranking reply

Oct 29, 2020 6:06 PM in response to jb6848

Hello jb6848,


We understand that you are not hearing any audio when using a specific app on your Apple TV. We’d like to help however we can.


Are the apps on your Apple TV 4K set to update automatically? See the ‘Set up automatic updates or installation’ section here: 

Purchase and download apps on Apple TV


If this app is fully updated and the issue continues to only happen with this one app, we would advise contacting the app developer for the best assistance going forward. 

How to contact an app developer


Take care!

No sound with youtubetv

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