Wheres my money that i got refunded from an accidental purchase from an app? Please help

So i requested a refund and about a day later i got an update on it and it said my purchase was refunded to its orginal payment method but then when i tried to buy the thing i was actually trying to buy it was declined so then i checked the balance and i didnt have the money please help i dont wanna put my money to waste. Heres a photo i took for a better understanding.

Posted on Oct 27, 2020 12:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2020 12:52 AM

When will I get the money back? -

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

• Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.

• Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

• All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


ASC - Late 2012 Mac mini, macOS 10.15.7; Watch, series 5 GPS/cellular, watchOS 7; iPad Pro 2nd Gen, iPadOS 14.1; iPad Air 2, iPadOS 14.1; iPhone 8+, iOS 14.1; TV 4th Gen, tvOS 14.0.2  HomePods, audioOS 14.1 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Oct 27, 2020 12:52 AM in response to humberto70

When will I get the money back? -

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

• Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.

• Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

• All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


ASC - Late 2012 Mac mini, macOS 10.15.7; Watch, series 5 GPS/cellular, watchOS 7; iPad Pro 2nd Gen, iPadOS 14.1; iPad Air 2, iPadOS 14.1; iPhone 8+, iOS 14.1; TV 4th Gen, tvOS 14.0.2  HomePods, audioOS 14.1 and Airport Express w/ Airplay 2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wheres my money that i got refunded from an accidental purchase from an app? Please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.