Will AppleCare cover if a keyboard key falls off?

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Will AppleCare cover if a keyboard key falls off?

A few weeks ago I started having problems with my keyboard with the keys starting to come loose. Now I have at least 2 keys that are detached completely and constantly fall off and a few other keys that are feeling like they are going to fall off and not attached anymore. I want to say that this is due to the problems that people experienced with the butterfly keyboard but now I'm not sure so I want to ask here. Would AppleCare cover it and repair the keyboard under AppleCare or warranty? I have AppleCare until October 21st. Or do I have to pay out of pocket to get it repaired?

Specifications:

macOS Catalina

Version 10.15.7

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

Processor 2.3 GHz Dual-Core Intel Core i5

Memory 8 GB 2133 MHz LPDDR3

Graphics Intel Iris Plus Graphics 640 1536 MB

MacBook Pro

Posted on Oct 27, 2020 4:39 PM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,262 points

Oct 27, 2020 4:42 PM in response to MPBilodeau

Yes.

Those butterfly keyboards have been an issue from 2016-early 2019

https://support.apple.com/keyboard-service-program-for-mac-notebooks

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Answer 2

Oct 27, 2020 5:55 PM in response to MPBilodeau

MPBilodeau wrote:

Will AppleCare cover if a keyboard key falls off?

It says nothing if the key comes loose and falls off that it will be repaired. You sure that it will be covered since there are only three issues that it covers so that was why I was wondering.

Apple care will cover your issue—yes.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

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Answer 3

MPBilodeau Author

Level 1

11 points

Oct 27, 2020 4:54 PM in response to leroydouglas

It says nothing if the key comes loose and falls off that it will be repaired. You sure that it will be covered since there are only three issues that it covers so that was why I was wondering.

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Will AppleCare cover if a keyboard key falls off?

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