verification failied

trying to set up the new iphone 12 but i keep getting that verification failed, not sure what to do now?


Posted on Oct 27, 2020 5:48 PM

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Question marked as Top-ranking reply

Posted on Oct 31, 2020 12:37 PM


Hello sherip0416,


Thanks for asking the Apple Support Communities for help with activating your iPhone.


1. Please verify you are setting the device up properly as per this article: Set up your iPhone, iPad, or iPod touch - Apple Support


2. If you still have trouble, please verify everything was tried from this help article: If you can't activate your iPhone - Apple Support


3. You also mention an issue with connecting to the server, if you are using your computer, please check the troubleshooting in here: If iTunes can't contact the software update server for iPhone, iPad, or iPod - Apple Support


4. If you have gone through both articles and still need help, please contact AppleCare for more assistance: Contact - Official Apple Support


Thanks and have a wonderful day.

1 reply
Question marked as Top-ranking reply

Oct 31, 2020 12:37 PM in response to sherip0416


Hello sherip0416,


Thanks for asking the Apple Support Communities for help with activating your iPhone.


1. Please verify you are setting the device up properly as per this article: Set up your iPhone, iPad, or iPod touch - Apple Support


2. If you still have trouble, please verify everything was tried from this help article: If you can't activate your iPhone - Apple Support


3. You also mention an issue with connecting to the server, if you are using your computer, please check the troubleshooting in here: If iTunes can't contact the software update server for iPhone, iPad, or iPod - Apple Support


4. If you have gone through both articles and still need help, please contact AppleCare for more assistance: Contact - Official Apple Support


Thanks and have a wonderful day.

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verification failied

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