Latest IOS14.1 update causes my iPhones7+ problems

I’m not able to normal voice call/receive at all and apps like WhatsApp etc also unable to call & receive.


anyone else having such problems? Or confined to older phones?

Posted on Oct 27, 2020 9:52 PM

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Question marked as Top-ranking reply

Posted on Oct 31, 2020 5:17 PM

Hello DWM dennis,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with making and receiving calls on your iPhone since the update. We're happy to help.


If you're seeing the error "No Service" or "Searching" on your iPhone we'd recommend starting with the steps here: If you see No Service or Searching on your iPhone or iPad You'll want to be sure you've updated the carrier settings as well. There's a link in the article or view the steps directly here: Update your carrier settings on your iPhone or iPad


If the issue continues, check out the steps in our article here: If you can't make or receive calls on your iPhone As this has more in-depth steps, if you have any questions about the information found in the article, let us know. We hope you can start making calls as expected soon.


Cheers!

5 replies
Question marked as Top-ranking reply

Oct 31, 2020 5:17 PM in response to DWM dennis

Hello DWM dennis,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with making and receiving calls on your iPhone since the update. We're happy to help.


If you're seeing the error "No Service" or "Searching" on your iPhone we'd recommend starting with the steps here: If you see No Service or Searching on your iPhone or iPad You'll want to be sure you've updated the carrier settings as well. There's a link in the article or view the steps directly here: Update your carrier settings on your iPhone or iPad


If the issue continues, check out the steps in our article here: If you can't make or receive calls on your iPhone As this has more in-depth steps, if you have any questions about the information found in the article, let us know. We hope you can start making calls as expected soon.


Cheers!

Nov 4, 2020 10:30 AM in response to DWM dennis

Hello DWM dennis,


Thanks for the details. It sounds like the microphones on your iPhone aren't working as expected. You've complete some great steps, including ones from our article here: If the microphones on your iPhone aren't working


If either the speaker phone button or microphone button are dimmed when attempting to record, we'd recommend creating a backup of your iPhone to ensure you data is saved: How to back up your iPhone, iPad, and iPod touch


Once a backup is created Get support by phone or chat, set up a repair, or make a Genius Bar reservation for your iPhone.


Cheers!

Nov 4, 2020 1:17 AM in response to sterling r

Hi Sterling,


I'm still unable to get it to work. I get a calls but unable to hear voice anything. It's definitely the iPhone.


I then interchanged to another phone (android) & it worked. both Voice Call & receive, nothing wrong with the sim.

but switching back onto the iPhone. Call in no voice & even using an app like Whatsapp, I'm unable to record voice. I checked under general settings- about- its 14.1.


nothing wrong with network coverage


thanks



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Latest IOS14.1 update causes my iPhones7+ problems

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