When I try to buy PokeCoins in Pokémon go the logo spins but never stops and no error message pops

When I try to buy PokeCoins the logo spins but never stops and no error message pops. I have family sharing. How to fix it. Thanks

Posted on Oct 28, 2020 12:22 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2020 7:16 PM

Hi romain160,


It seems you're having trouble completing a purchase in an app and we can help.


Try forcing the app to close and restarting your iPhone:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Restart your iPhone - Apple Support


Then follow along here:

Buy additional app features with in-app purchases and subscriptions - Apple Support

If your payment method is declined in the App Store or iTunes Store - Apple Support


Let us know if that helps.


Thanks for using the Apple Support Communities.

2 replies
Question marked as Top-ranking reply

Oct 31, 2020 7:16 PM in response to romain160

Hi romain160,


It seems you're having trouble completing a purchase in an app and we can help.


Try forcing the app to close and restarting your iPhone:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Restart your iPhone - Apple Support


Then follow along here:

Buy additional app features with in-app purchases and subscriptions - Apple Support

If your payment method is declined in the App Store or iTunes Store - Apple Support


Let us know if that helps.


Thanks for using the Apple Support Communities.

Oct 31, 2020 7:26 PM in response to romain160

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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When I try to buy PokeCoins in Pokémon go the logo spins but never stops and no error message pops

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