When I try to buy PokeCoins in Pokémon go the logo spins but never stops and no error message pops
When I try to buy PokeCoins the logo spins but never stops and no error message pops. I have family sharing. How to fix it. Thanks
When I try to buy PokeCoins the logo spins but never stops and no error message pops. I have family sharing. How to fix it. Thanks
Hi romain160,
It seems you're having trouble completing a purchase in an app and we can help.
Try forcing the app to close and restarting your iPhone:
How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support
Restart your iPhone - Apple Support
Then follow along here:
Buy additional app features with in-app purchases and subscriptions - Apple Support
If your payment method is declined in the App Store or iTunes Store - Apple Support
Let us know if that helps.
Thanks for using the Apple Support Communities.
Hi romain160,
It seems you're having trouble completing a purchase in an app and we can help.
Try forcing the app to close and restarting your iPhone:
How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support
Restart your iPhone - Apple Support
Then follow along here:
Buy additional app features with in-app purchases and subscriptions - Apple Support
If your payment method is declined in the App Store or iTunes Store - Apple Support
Let us know if that helps.
Thanks for using the Apple Support Communities.
Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
When I try to buy PokeCoins in Pokémon go the logo spins but never stops and no error message pops