iPad Air frozen, nothing restarts it

Question

Level 1

8 points

iPad Air frozen, nothing restarts it

My ipad air is frozen and I can't restart it even with holding the sleep/wake button and the home button for a long time. The sleep/wake button by itself doesn't work either. It can get alerts and the screen saver comes on but when I log in it just goes to a frozen Safari web page. Any ideas?

iPad Air, iOS 11

Posted on Oct 28, 2020 9:25 AM

Reply

Answer 1

LotusPilot

Level 10

304,250 points

Oct 28, 2020 9:34 AM in response to Deborahsgale

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Reply