How my battery was swollen, the battery health is 90 and I visit to apple care they told for replacement with extra 55,000 in INR in replacement of old iPhone X while I am getting iPhone 11 in 49,000 INR. Please apple do something I won’t let my money waste in iPhone X.
iPhone X, iOS 14
Same issue with our iphone X, swollen battery. Bought it brand new. No dings or scratches whatsoever. I know i can trust apple since our family is an apple fanatic. I called the support spoke to the supervisor there and i mentioned that we trust them i will be sending the phone and told him the issue. He said if they cannot fix it they will replace it. After 3 days the emailed me that it was misused and could not be fix. WHAT? 😩 now they are sending the phone back. It was check by their authorize repair at ontario. How sad that being a long tome customer they said they cant do anything at all. So thats it? I even paid $111 for repair which they said they will refund it. But my concern is the swollen battery is not our fault. Its only been 14months and this happened. So i ask what next? They said try somewhere else. WHAAAAATT?
User to user support forum.
Apple is not here.
You have already been given a solution, replace your battery.
If the battery has badly swollen and already damaged other components just replacing the battery will not help, you will need to do an out-of-warranty replacement of the entire iPhone.
Swollen swollen swollen
