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My MacBook Pro will no longer recognize my HP printer, since the Mac update last week. I've tried everything, but I can't figure it out. My printer has worked well for a few years with no issues. It stopped the day after I updated my Mac. I'm 75 and not too computer literate.
MacBook Pro 15″, macOS 10.15
How do I "add it back in"? I was somewhere yesterday that had me reset my printer and I did that twice. But I didn't delete the printer because I didn't know how to get it back. I'm really lost! I need to print some many things.
OK I just did what you said. I clicked on my printer in Preferences, and it only let me "reset the printer", which I did. Now I'm trying to add that printer back, and it's nowhere.
How do I "add it back in"? I was somewhere yesterday that had me reset my printer and I did that twice. But I didn't delete the printer because I didn't know how to get it back. I'm really lost! I need to print some many things.
OK I just did what you said. I clicked on my printer in Preferences, and it only let me "reset the printer", which I did. Now I'm trying to add that printer back, and it's nowhere.
Plugged in solidly. And turned on. The only thing that’s changed from my years of printing successfully is that MacBook update last week. That’s what I think happened but I’m not smart enough to fix it.
Leroy, thanks so much! I "reset" my printer when I went to bed last night, and this morning it works perfectly. From my MacBook and both iPhones. Thank you for your time and know that I appreciate you here in Texas!
That plus sign is what I did. No printer showed up, so I typed in HPOfficeJet Pro 8710. Then nothing happened. Next plan, Sir? I appreciate your assistance. If I could afford a new printer I would do that.
TexasLiz77 wrote:
That plus sign is what I did. No printer showed up, so I typed in HPOfficeJet Pro 8710. Then nothing happened. Next plan, Sir? I appreciate your assistance. If I could afford a new printer I would do that.
Verify your printer is turned on & connected...
From the Apple help topic linked above...
<snip>
Add a USB printer
For most USB printers, all you have to do is update your software and then connect the printer to your Mac. macOS automatically detects the printer and downloads any necessary software. For other printers, you may have to complete a few steps to add the printer...
</snip>
<snip>
Add a Wi-Fi or network printer
If your Mac and printer are already connected to the same Wi-Fi network, the printer might be available to you without any setup. To check, choose File > Print, click the Printer pop-up menu, choose Nearby Printers or Printers & Scanners preferences, then choose your printer. If your printer isn’t available, you can add it...
</snip>
If no resolve—
Open >System Preferences>Software Update (Command R will reload and do a fresh check)
Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue.
(2220 UTC 23 October 2020)
or Apple direct download:
https://support.apple.com/kb/dl1888?locale=en_US
If you have continued issue—
download this package from HP which will update drivers AND THE CERTIFICATE, copy and paste:
ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg
download link above.
If you still have an issue, and listed as AirPrint printer, delete the existing printer in
> System Preferences> Printers & Scanners, and add it again, select AirPrint.
Connect an AirPrint printer to a Wi-Fi network - Apple Support.
https://support.apple.com/en-us/HT201900
about AirPrint
https://support.apple.com/en-us/HT201311
you can also try reset print system if necessary:
If you can't print from your Mac or iOS device - Apple Support
https://support.apple.com/en-us/HT203343
If you are still at a loss, reference: https://123.hp.com/us/en/
TexasLiz77 wrote:
How do I "add it back in"? I was somewhere yesterday that had me reset my printer and I did that twice. But I didn't delete the printer because I didn't know how to get it back. I'm really lost! I need to print some many things.
OK I just did what you said. I clicked on my printer in Preferences, and it only let me "reset the printer", which I did. Now I'm trying to add that printer back, and it's nowhere.
>System Preferences>Printer/scanner
Add a printer on Mac - Apple Support
Thanks so much. I’ll start that process tomorrow. Bedtime now for this old lady. Lol.
Remove the the printer from your preferences.
>System Preferences>Printer/Scanner, then add it back in and try again.
MacBook Won't Find My Printer Anymore!
