Why is it taking 13 days to reset my password?

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jlampshire Author

Level 1

8 points

Why is it taking 13 days to reset my password?

Posted on Oct 28, 2020 6:59 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,531 points

Oct 28, 2020 7:23 PM in response to jlampshire

Do you have 2 Factor Authentication enabled on your account?

The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.

Apple ID - Recover your Apple ID with two-factor authentication account recovery.

The only way to reset it instantly is to remember the password and sign into your Apple ID.

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Answer 2

jlampshire Author

Level 1

8 points

Oct 28, 2020 8:45 PM in response to Eric Root

This was not helpful nor did it solve my question. It is absurd that I am trying to reset my password, and you are sending me emails to that account that I am trying to reset my password for. I clearly can't get into that account. Nor can I receive texts or calls on my phone, which has been deactivated. I appreciate the security surrounding this, and I admit is my fault I forgot the password to my account (an account I never use), but this is ridiculous!

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Why is it taking 13 days to reset my password?

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