MacBook Air will not activate, although it used to connect on iCloud

Question

Level 1

8 points

MacBook Air will not activate, although it used to connect on iCloud

I have 3 devices connectd on iCloud; one device (Laptop-MacBook Air) will not activate, although it used to connect. After entering my Apple ID and Password, I keep getting bounced back to the sign site with the message that either my sign-in or password is wrong. I have tried changing my password numerous times but the situation continues with the other two devices working normally and my laptop still not connecting to the iCloud. Consequently, none of my information from my 2 recognized devices (folders, etc.) appear on my laptop.

When signd into my apple account on my other devices, my laptop shows up as an authorized device.

Anyone have advice?

[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.15

Posted on Oct 29, 2020 8:16 AM

Reply

Answer 1

chuck_3rd

Community Specialist

Nov 2, 2020 1:21 PM in response to Bruce_VT

Hello Bruce_VT,

Thanks for contacting us today. Having each of your devices connected to iCloud is important for syncing, and we're happy to help.

Please try the steps here to make sure you don't have more than five computers set up with your Apple ID: View and remove your associated devices for purchases

Let us know what you find out, and if there are any errors you see when you attempt to sign in.

Have a great day!

Reply

Answer 2

jdo_apple

Community Specialist

Nov 3, 2020 9:02 AM in response to Bruce_VT

Hello Bruce_VT,

Thanks for the update.

You can sign out of iCloud. Use the steps in this article: Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac

You will be prompted to keep a copy of your data on your device when you sign out. To avoid losing data, make sure to select this option.

Please let us know the result.

Reply

Answer 3

Bruce_VT Author

Level 1

8 points

Nov 3, 2020 8:11 AM in response to chuck_3rd

Know this. My aready set-up device will not be recognized and connect with the iCloud. Should I remove it from my account and then attempt to reconnect? Will I lose what is on my device?

Reply

MacBook Air will not activate, although it used to connect on iCloud

Similar questions