iPad Mini 2 display problem

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Level 1

43 points

iPad Mini 2 display problem

A family member has been having problems with his iPad mini 2. The display is pretty much completely distorted with lines running down it. It works alright for a few seconds but then you can only see distorted colours of the background on it. If you try changing the orientation, you can vaguely see it rotating, but again the display is distorted (like you're looking at it through frosted glass).

He's said it hasn't been dropped or had anything spilled on it. I've tried restoring it to factory settings or to a backup, but it doesn't seem to resolve it. It's running iPadOS 12.4.8

iPad mini 2 Wi-Fi

Posted on Oct 29, 2020 9:25 AM

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Answer 1

i_rina

Community Specialist

Nov 2, 2020 1:53 PM in response to JohnWMentor

Hey there JohnWMentor,

We understand your family member's experiencing an issue with lines on the iPad mini display, and we'd like to see how we can assist.

First, if you restored the iPad to factory settings through the Settings app, try backing up and restoring through a computer. This process downloads and installs a fresh copy of the iOS software onto the iPad for you, which is different from erasing through Settings. The articles below have more information:

If the issue persists, this would likely be a hardware issue with the iPad mini 2. You can learn more here: iPad Service and Repair

To explore service options, reach out here: Get Support

Cheers!

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Answer 2

chuck_3rd

Community Specialist

Nov 2, 2020 2:51 PM in response to JohnWMentor

JohnWMentor,

Thanks for those additional details.

This does sound like a hardware issue with the iPad mini, then. You can check out the service options for it through the link we've shared.

Feel free to post again if you have any questions in the future.

Take care!

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Answer 3

JohnWMentor Author

Level 1

43 points

Nov 2, 2020 2:04 PM in response to i_rina

Thanks for the response. I did actually try restoring the iPad through my own MacBook, as it was impossible to see the screen to get into the Settings. However, obviously, the issue persisted. I think we'll probably have to see about getting it looked at by someone or replaced.

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iPad Mini 2 display problem

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