Phone call won't allow me to choose an option when prompted

I called my kids school yesterday and it said to choose option 1 for front office, I did choose it and then my phone hung up. Tried numerous times, numerous options. Every time the phone hung up on me.


Today I called a different number and it did the same thing. My Iphone 11 Pro won't let me choose options when making calls.


How can I fix this

iPhone 11 Pro

Posted on Oct 29, 2020 9:27 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 2, 2020 3:07 PM

Hello iphoneproblem-keypad,


Thank you for using Apple Support Communities!


Based on what you mentioned, you have trouble with automated systems when entering options on your iPhone. Did you check to make sure your iPhone 11 is updated to the latest version? You'll want to check Settings > General > About. If you are not updated, follow the suggestions here:


Update your iPhone, iPad, or iPod touch.


Restart your iPhone as well and see if the issue continues:


Restart your iPhone


Best wishes!

1 reply
Question marked as Top-ranking reply

Nov 2, 2020 3:07 PM in response to iphoneproblem-keypad

Hello iphoneproblem-keypad,


Thank you for using Apple Support Communities!


Based on what you mentioned, you have trouble with automated systems when entering options on your iPhone. Did you check to make sure your iPhone 11 is updated to the latest version? You'll want to check Settings > General > About. If you are not updated, follow the suggestions here:


Update your iPhone, iPad, or iPod touch.


Restart your iPhone as well and see if the issue continues:


Restart your iPhone


Best wishes!

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Phone call won't allow me to choose an option when prompted

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