have subscription but cant watch videos

Hi craig_53,

We appreciate you reaching out to us about watching videos. Rest assured that we’ll do our best to assist you or get you pointed in the right direction.

We recommend trying the steps in the article below.

If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps

If you need further assistance, let us know which Apple device you are using and any error messages you are receiving.

Take care!