Hard Drive Flex Cable

Question

Hard Drive Flex Cable

Can a hard drive flex cable be repaired in person or does it have to be shipped out for repair generally? Also, if it does have to be sent out for repair, how long does it typically take for the computer to get back for me to pick up.

MacBook Pro 13″, macOS 10.15

Posted on Oct 29, 2020 8:48 PM

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Answer 1

Kappy

Level 10

362,183 points

Oct 29, 2020 9:14 PM in response to BrokeStudentDuringCOVID

Then take it to a local Apple authorized repair shop.

FYI: These are user-only communities. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support: Contacting Apple for support and service includes international calling numbers.

The Apple Support Communities only provides help for users of Apple products. Apple does not read theae forums. If you wish to provide feedback to Apple, then go to Apple Feedback. Thank you for your understanding and support.

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Answer 2

Allan Jones

Level 10

81,110 points

Oct 29, 2020 9:00 PM in response to BrokeStudentDuringCOVID

We are not Apple so we cannot help with Apple price quotes and time-to-fix estimates/

What MacBook Pro sub-model? Some do not have drive cables.

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Answer 3

Oct 29, 2020 9:23 PM in response to Allan Jones

I wasn't going to take anything anyone said on here as absolute truth for what would happen in my case. I was more asking for experiences that people had with doing the same thing whether they got theirs repaired same-day in store or if Apple had to ship it out for repair and if that happened how long they waited to get it back. I am sorry that wasn't clear.

It is a 13" MacBook Pro mid-2012

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Answer 4

Oct 29, 2020 8:57 PM in response to Kappy

I wasn't personally going to repair it. I was going to ask Apple to replace it with one of Apple's flex cables for purchase directly through them.

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Answer 5

Kappy

Level 10

362,183 points

Oct 29, 2020 8:52 PM in response to BrokeStudentDuringCOVID

You cannot repair the cable very easily. Just buy a replacement cable. Look for them at OWC or via eBay and Amazon.

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To arrange a return, repair, or replacement: Returns & Refunds - Apple Store (U.S.,) and Mac Repair.
If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
Product Service and Repair information.
Apple Service Programs.

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Answer 6

Oct 29, 2020 9:21 PM in response to Kappy

I was asking for experiences from others. Obviously I was going to take it in.

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Hard Drive Flex Cable

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