Can't find profiles in settings - iPhone 12

I have the ios Beta 14 installed on my iphone 12. However there is no profile in settings. From what I can tell this usually means you don't have any policies installed, However when I try to download the latest profile from the apple website, once again even after the download happens, 'profiles' does not appear in Settings, I can't install it.

I need to either install this so I can keep getting ios beta updates or remove the profile so I can update to the general release ios 14, i can't do either at the moment.

iPhone 12, iOS 14

Posted on Oct 29, 2020 8:53 PM

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6 replies

Oct 29, 2020 9:21 PM in response to Billch797

Billch797 Said:

"I was trying to redownload the profile or even delete it and start fresh, I even restored my phone but none of that helped."

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Try Updating your iPhone.

See iff that does the trick.


Important! Backup First: Make a backup of your device using iCloud or your computer. That way you have something to restore your iPhone to, should anything go wrong after the update.


Then, Perform the Update:

Go Here: Update software on iOS and iPadOS devices in iTunes on PC - Apple Support

Oct 29, 2020 9:00 PM in response to Billch797

Billch797 Said:

"Can't find profiles in settings - iPhone 12[...] I have the ios Beta 14 installed on my iphone 12."

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A Couple of Thoughts:

A. There is a iOS 14 Bug today:

There is reportedly a bug going around for a prompt for an iOS14 update. I do not know if that would be getting the the way here, or playing in the role here. But, that may be the case. Go Here: ios 14 update from beta - Apple Support


B. Provide Apple with Feedback:

Do your Part: Using another computer or portable device, provide Apple with feedback on this. Apple wont get back to you directly, but the more they hear of this, the more they will know what is going on, and what needs to be fixed.

To Provide Feedback:

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Proceed form there as necessary

Oct 29, 2020 9:34 PM in response to Billch797

Billch797 Said:

"Already tried updating/redownloading the profile, it doesn't work. When you download the file, you're supposed to be able to go to Settings > Profiles and install it, but Profiles is not there. I think it's all related to the current ios 14 update bug."

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Provide Apple with Feedback:

It think too its all related. So, let Apple know that when you provide them with feedback. They will do their part to get this fixed.


Do your Part: Using another computer or portable device, provide Apple with feedback on this. Apple wont get back to you directly, but the more they hear of this, the more they will know what is going on, and what needs to be fixed.

To Provide Feedback:

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Proceed form there as necessary

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Can't find profiles in settings - iPhone 12

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