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unlocking a locked iphone

hi sirs, my cousin died in an accident in lebanon and he have an iphone phone and his parents need to open his phone to take his photos for memories and archives but the phone is secured by his passcode & Touch ID, so how we can unlock the phone?


Please help us concerning this issue

their target is to reach his photos they don't need the phone

waiting your reply


regards

Posted on Oct 30, 2020 1:57 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2020 7:53 AM

Because the priority of the family is the data (photographs) there is one possibility. If they can provide sufficient documentation to satisfy Apple the family member can try to get control of the Apple ID account.

https://support.apple.com/en-us/HT208510


If they can get sufficient documentation to satisfy Apple's policy then the family can check iCloud (www.icloud.com) on a computer to see if the photos are there. I do not know if this applies in your country though.


With the Apple ID account in their control the person's iPhone can be erased, but if the photographs do not exist in their iCloud and only exist in the iPhone they cannot be recovered without the screen code. However, if the relative though had an iCloud backup of their iPhone, this could be restored.


There is no way to know until the Apple ID is under their control.

3 replies
Question marked as Top-ranking reply

Oct 30, 2020 7:53 AM in response to ali9686

Because the priority of the family is the data (photographs) there is one possibility. If they can provide sufficient documentation to satisfy Apple the family member can try to get control of the Apple ID account.

https://support.apple.com/en-us/HT208510


If they can get sufficient documentation to satisfy Apple's policy then the family can check iCloud (www.icloud.com) on a computer to see if the photos are there. I do not know if this applies in your country though.


With the Apple ID account in their control the person's iPhone can be erased, but if the photographs do not exist in their iCloud and only exist in the iPhone they cannot be recovered without the screen code. However, if the relative though had an iCloud backup of their iPhone, this could be restored.


There is no way to know until the Apple ID is under their control.

Oct 30, 2020 2:40 AM in response to ali9686

If you are the owner of the iPhone or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner of the iPhone and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and

unlocking a locked iphone

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