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iPad 'Cannot verify server identity' error

How do I fix this extremely annoying error message? Sending and receiving mail does not seem to be affected, but starting yesterday for no reason this message keepspopping up. I’ve rebooted to no avail.




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Posted on Oct 30, 2020 9:48 AM

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Posted on Nov 1, 2020 8:04 AM

I found a simple fix for this issue on my phone. If you have the same settings as I do, it might work for you, too.

Settings—->Passwords & Accounts

—->Choose the offending (Hotmail/Outlook/Live, etc) account

—>Account (email address)—>under Outgoing Mail Server, click on SMTP. If your settings look like mine below, I clicked ‘OFF’ the Primary Server smtp-mail.outlook.com....leaving smtp.live.com ‘ON’.

I don’t know why this worked, as I didn’t change the actual offending Incoming Mail Server, but my phone fetched my mail just fine after I did this. Maybe it’s because the Incoming and Outgoing server names no longer match?

I hope this helps someone else. I really didn’t want to go through the whole ‘delete account’ process!

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iPad 'Cannot verify server identity' error

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