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raphaella2020 Author

Level 2

316 points

iPhone won’t open apps or turn off

My iphone 11 will not turn off, & I can’t open any apps, not even settings. It won’t let me use buttons on the side to force a shutdown either. I can still swipe from screen to screen, just can’t open anything...

please help

[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Oct 30, 2020 10:52 AM

Top-ranking reply

Axel Foley

Level 10

149,724 points

Posted on Oct 30, 2020 10:54 AM

Can you try again to do a Forced ReStart by following the directions shown below EXACTLY?

Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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iPhone won’t open apps or turn off

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