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How do I change my Apple ID password if I cannot access the email ?

How can I reset my ID password if it asks for the old one. I’ve forgotten the old one and cannot access that email. I need to reset the email as well

iPhone 11, iOS 14

Posted on Oct 30, 2020 12:50 PM

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Posted on Oct 30, 2020 12:54 PM

If your Apple ID uses an @icloud.com address (as opposed to some other @gmail, @hotmail, etc.) and you only have the one trusted device (your iPhone 11) that is somehow no longer signed in+trusted (i.e. since it's asking you for your old forgotten password to change it...it normally won't) then it's a Catch-22 as you point out! But, that's why Apple has the "Account Recovery" process...for this exact situation.

https://support.apple.com/en-us/HT204921

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Question marked as Best reply

Oct 30, 2020 12:54 PM in response to Appleturnover1

If your Apple ID uses an @icloud.com address (as opposed to some other @gmail, @hotmail, etc.) and you only have the one trusted device (your iPhone 11) that is somehow no longer signed in+trusted (i.e. since it's asking you for your old forgotten password to change it...it normally won't) then it's a Catch-22 as you point out! But, that's why Apple has the "Account Recovery" process...for this exact situation.

https://support.apple.com/en-us/HT204921

How do I change my Apple ID password if I cannot access the email ?

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