Unable to access my iTunes

Question

Unable to access my iTunes

I have been unable to access my iTunes and also update some softwares like LinkedIn.This is because it keeps asking for my Apple ID and password and when I input it, it ask me the same question over and over

Posted on Oct 30, 2020 11:13 PM

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Answer 1

Jeff_W.

Community Specialist

Nov 3, 2020 7:33 PM in response to lagos_nigeria

Hi lagos_nigeria,

We see you're unable to log in to your Apple ID, because it's asking you a question. Use these steps If you forgot the answers to your Apple ID security questions.

Cheers!

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Answer 2

Nov 6, 2020 3:02 PM in response to lagos_nigeria

Hi lagos_nigeria,

With the steps in the article were you able to reset the security questions? Also, does this happen only when switching SIM cards? If the security questions still aren't working, be sure to set up Two-factor authentication for Apple ID.

Take care!

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Answer 3

Nov 5, 2020 10:46 AM in response to lagos_nigeria

Thank you for your response. However, I noticed that all I have been able to do is to change my password and not reset my iTunes. Or have access to the security questions. Though due to the fact that I use sims 09076710824 and 08149312930 with only one sim port i have to make use of one at a time.

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Unable to access my iTunes

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