You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Yaroon Author

Level 1

57 points

Apple One shows "Cannot Connect" on one.apple.com

When going to my iCloud subscriptions Apple One was not showing for me. You can also sign up to an Apple One plan by ging to https://one.apple.com and clicking "View" in the popup that is shown.

After clicking "View" it shows a screen that says:

Cannot Connect

[ Retry ]

The Retry button doesn't do anything when clicking it. I tried debugging it via Safari on Mac but that webpage doesn't trigger the Web Inspector, so I don't know what is going wrong.

How could this be remedied? I don't want to sign out and sign in of iCloud... that is a nuclear option these days.

iPhone XS

Posted on Oct 31, 2020 3:35 AM

Top-ranking reply

Yaroon Author

Level 1

57 points

Posted on Nov 1, 2020 4:09 AM

Some more info that might help...

I have a family plan that shares 2TB of iCloud storage. I live in Belgium. Belgium does not have Apple One Premier, the plan with 2TB of storage.

So, what I think is happening is that Apple runs some code to check which plans would be available to you. Seeing as I've got 2TB the only eligible plan would be Apple One Premier... but, and this is where the software might be hitting a snag... there is no Apple One Premier in Belgium... so the software craps out and... we're stuck without being able to choose a plan.

It seems like a software bug that needs to be fixed first...

View in context

Apple One shows "Cannot Connect" on one.apple.com

Similar questions