Cannot close Mac Pro laptop lid - Is the battery swelling or defective?

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Cannot close Mac Pro laptop lid - Is the battery swelling or defective?

I have a Mac Pro Retina 2015 lap top. Recently I have found that I cannot close the laptop lid properly and it doesn't sit flat on a table (bottom seem to have curved). Internet forums suggest it might be due to a swelling battery. But I checked System Information and it says the battery health is normal and the cycle count is only 104. The track pad is working well but one of the speaker is not functioning well. I have never dropped my laptop, it has always been sitting on my desk on a stand.

Is the battery defective? Should I get it checked and will Apple cover the cost for a defective battery?

If it is not the battery, what might be the problem?

MacBook Pro 15″, macOS 10.15

Posted on Oct 31, 2020 7:50 AM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2025

Level 10

198,888 points

Oct 31, 2020 8:07 AM in response to mukgc28

Replace the battery ASAP

This will get nothing but worse—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

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Answer 2

Oct 31, 2020 8:05 AM in response to mukgc28

The computer needs to be examined by an authorized service center. A swollen batter can be dangerous and cause more damage. Get Support

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Cannot close Mac Pro laptop lid - Is the battery swelling or defective?

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