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Missing menu bar icon after Catalina update

After updating to the newest version of Catalina, one of the menu bar icons I need for a third-party application (Dyn Updater) has vanished. Unfortunately, that icon was the only way I was able to sign in to the application. Is there a way to restore the icon to the menu bar?

MacBook

Posted on Oct 31, 2020 12:15 PM

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8 replies

Oct 31, 2020 1:00 PM in response to KSander75

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later


You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


    If possible, backup your files before proceeding.


  1. Shut down the computer and disconnect all third-party peripherals.
  2. Wait 30 seconds before you restart the computer.
  3. Resetting your Mac's PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences, if needed, after resetting the PRAM.
  6. Test in safe mode to see if the problem persists, then restart normally. See How  to  use  safe  mode  on  your  Mac.
  7. Repair the disk by booting from the Recovery HD. Immediately after the chime, hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  8. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left, under Current User click on the Add [+] button under Login Options. Set up a new Admin user account. Upon completion log out of your current account, then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  9. Reinstall a Combo Updater macOS  Catalina  10.15.7  Combo  Update, macOS Mojave 10.14.6 Combo Update, macOS High Sierra 10.13.6 Combo Update, macOS 10.12.6 Combo Update, OS X El Capitan 10.11.6 Combo Update.
  10. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears, select Install OS X then click on the Continue button.
  11. Erase and Install OS X Restart the computer. Immediately after the chime, hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:


     1. Select Disk Utility from the Utility Menu and click on the Continue button.

     2. When Disk Utility loads, select the drive (out-dented entry) from the Device list.

     3. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.

     4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

     5. Click on the Apply button, then wait for the Done button to activate and click on it.

     6. Quit Disk Utility and return to the Utility Menu.

     7. Select Install OS X and click on the Continue button.



Oct 31, 2020 1:36 PM in response to KSander75

KSander75 wrote:

After updating to the newest version of Catalina, one of the menu bar icons I need for a third-party application (Dyn Updater) has vanished. Unfortunately, that icon was the only way I was able to sign in to the application. Is there a way to restore the icon to the menu bar?


What were you running before "updating to the newest version of Catalina" an early version or an earlier macOS?

The wording here is a bit ambiguous.


If you are running the latest Dyn software as well did you try relaunching the menubar..


from Terminal.app copy and paste:

killall -KILL SystemUIServer




or refer to your third party support

https://help.dyn.com/updater-mac/


Verify you have your app automatically launch from >System Preferences>Users & Groups>Log-in items


Does it need special permission in >Security&Privacy>Privacy ?

Oct 31, 2020 2:05 PM in response to KSander75

KSander75 wrote:

Thanks for taking the time to reply.

Relaunching the menu bar didn't seem to do anything; when it comes back, the icon is still missing.

The app IS set to automatically launch, though launching/opening doesn't seem to be my problem.

Is there something specific I should be looking for under Privacy?


What did Dyn Support have to say?

Oct 31, 2020 3:57 PM in response to leroydouglas

The best I've been able to find is a generic support email address. I described the problem and am waiting to hear back. I've not seen anything in their community forums, though I won't rule out that I just haven't found the right thread yet. Frustratingly, I do not yet have permission to open a new thread on their forums to raise the question myself.

Missing menu bar icon after Catalina update

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