You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Using Oticon made for iphone hearing aids with new iPhone 12 . Very loud static when streaming. Was not an issue with old se phone. From hearing aid blogs the is a new problem with all brands of aids with iPhone 12. Help.
iPhone 12, iOS 14
changw wrote: "I'm wondering the fix would likely come from Apple or hearing aid manufacturers..."
"Apple is aware of this issue and will provide a fix in a future software update." Source:
If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model
õ¿õ¬
changw wrote: "I'm wondering the fix would likely come from Apple or hearing aid manufacturers..."
"Apple is aware of this issue and will provide a fix in a future software update." Source:
If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model
õ¿õ¬
GrandmaP ~
"I have been in contact with Apple and they said they are getting closer to a fix. Until then I was told to go into settings - accessibility - Hearing Devices - top item, MFI hearing devices - Uncheck “Stream to left hearing device”. Do this until we get an update fix. I have not had the static noise since I did this. You will only hear with your right hearing aid until it is fixed." [Source]
õ¿õ¬
Hi GrandmaP13,
Thank you for sharing feedback about your current experience. There’s a recently updated Apple article related to what you are describing and states "Apple is aware of this issue and will provide a fix in a future software update."
If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model
Thank you!
Here’s a recently updated Apple article related to problems with the iPhone 12 and hearing aids "Apple is aware of this issue and will provide a fix in a future software update."
If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model
My Apple 12 phone does not work properly with my Signia hearing aids. They worked fine on my Apple XR phone. I get static and white noise at intermittent times-typically when I touch something on the phone it will trigger the loud noise and it continues for 5 seconds or longer. Typically touching something to change context on the phone will stop it. This happens several times a day. I have replaced the hearing aids, I have tested them on another iPhone XR, I have reloaded the app, restarted the phone and it persists only on iPhone12. How can I replace my iPhone 12 with a version that works?
My Rexton Costco 8.0 hearing aids are a mess with my new 12 Pro Max. A horribly loud static will plague one hearing aid or the other.
Seems to hit randomly during game play (WWF), scrolling through Facebook, or anywhere else.
I’ve uninstalled my Smart Direct app several times, went in to settings and “Forget Device” multiple times with no effect.
I even shut off all my other IPhones and IPads to see if they were doing anything odd, but no change.
The static is loud enough that my wife can hear it coming through my hearing aid across the room.
I shut my iPhone 12 down and restarted my iPhone 7 and everything worked as normal.
Frustrating..,
Retrojeep's experience mirrors mine almost exactly, except my iPhone is the 12 Pro, not the Max, and my Rexton Costco is the MCore, which is a later model of the same hearing aid, I believe. Also, I was not having this issue with my prior iPhone 7 plus. Interesting that we went in opposite directions on the Plus/Max!
Sure hope Apple gets this issue fixed soon, as it is irritating (or should that be ear-itating!).
I have Signia and my issue is when I’m NOT streaming. Whenever there’s a constant noise (car, microwave, vacuum) the noise goes up and down, like waves. I’ve been trying to fix it with the HA professional until I realized the noise happened only when the HA was connected to the iPhone. I disconnected my HA from the iPhone and it stopped. Reading this it looks like it actually STARTED after the last update!
On my new iPhone 12, the sound (on a telephone call) is routed only to my right ear. No sound is routed to my left ear. The iPhone 5s I was using this morning worked fine. This is very frustrating, and I hope Apple fixes it quickly.
I agree that sound is sometimes only sent to one ear and sometimes to both ears. I am very frustrated with Apples lack of adequate testing is new products for Section 508 compliance before shipping. I assure you my next phone won’t be from Apple.
You may find answers in similar threads in this Hearing Community. Meanwhile, let Apple know about the problem via this page:
õ¿õ¬
Exact same issue with my Oticon Opn S1. Previously on iphone XR and never experienced this problem. Very frustrated. I'm wondering the fix would likely come from Apple or hearing aid manufacturers...
Same problem here with my Oticons and iPhone 12
Hi :) I also have Signia and wondering if you are still having issues despite an iOS upgrade? Thanks so much! I just brought one but now considering returning it if this is still a big issue
Hearing aid compatibility
