Hi,
whats an added frustration and clearly an act of contempt by Apple to it customer base is, they know already with years of experience that the “pleather” will peel off after use, therefor could have either......
1) improved the “pleather”?
2) replaced with better materials?
3) offer replacement parts to customer (at a cost, we are not asking for freebies) that are prone to breaking/wear? (Ear cushions/headband)
But Apple is a capitalist corporation that relies on incremental improvements in order to resell its products year in, year out to its loyal customer base.
Gone are the days of manufacturers relying on brand name, integrity, reliability and performance.
Apple will not even as a “gesture of goodwill” offer either to yourself or myself replacement ear cushions for our Studio V2’s because they know if they did, that would mean another 2-3 years further use of our headphones, therefor no further profit for them as a new pair of Studio V3’s have not been sold.
Youtube has plenty of uploads of customers being very unhappy with the Sudio V3’s so, I recommend you get yourself a pair of 3rd party Studio earcushions and go back to your V2’s. Or equally wait till a pristine pair if V2’s come up for sale?
Its a damning indictment of Apple, who, produce good products, but not even “entry level” customer service or recognition of loyalty.
Prior to Apples purchase of “Beats” I had an issue with my Solo “wireless” and contacted their customer service. They sent me a pair of Studio V2’s as a free upgrade when I sent my “Solo’s” back. I referred to that situation as the “gold standard” as to how to treat loyalty.
Apple will merely, smirk, shrug their shoulder with that contemptible attitude of “well, where else are ya gonna go?”