Not Receiving Text Messages From Android Users

Question

Not Receiving Text Messages From Android Users

I recently switched from a Samsung Galaxy to an iPhone and I have noticed that I don't receive text messages from my contacts that are Samsung users. I still have my Galaxy S9+ in my possession, as I am preparing it to trade it in and I receive the text messages from these individuals on this phone still, despite only having wifi and no cellular service on it (the cellular service has been transferred to my iPhone). Does anyone have any ideas why this is happening? I receive messages from Samsung users who are parts of group messages on my iPhone, but not individual messages. Any help would be appreciated!

iPhone 12 Pro, iOS 14

Posted on Oct 31, 2020 7:00 PM

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Answer 1

Top-ranking reply

Matt_Resp_Therapy Author

Level 1

8 points

Nov 4, 2020 3:18 PM in response to Brian_P7

Hi Brian,

Thank you for your reply!

I was actually able to figure it out. It was an issue with the chat setting in the Google (Android) messaging app. I believe it’s their equivalent to iMessage and once I turned it off, I didn’t have any more problems receiving messages from them.

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Answer 2

Brian_P7

Community Specialist

Nov 4, 2020 2:58 PM in response to Matt_Resp_Therapy

Hello Matt_Resp_Therapy,

It sounds like you're having some issues receiving SMS messages from Android users since switching to an iPhone. Group messages work as expected, but not individual thread.

Start with the steps listed in this guide.

If you can't send or receive messages on your iPhone, iPad, or iPod touch

If only your SMS messages are affected, you should reach out to your carrier for further assistance.

Take care!

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Answer 3

Nov 4, 2020 4:30 PM in response to Matt_Resp_Therapy

Hey again, Matt_Resp_Therapy,

We're glad to hear everything is working for you. Enjoy your new iPhone!

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Not Receiving Text Messages From Android Users

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