IPhone 14 Pro will not send or receive a Text if there are non-Apple devices included

When you activate an iPhone 14 on Verizon their automated system does not set up MMS correctly. To fix it you need to call Verizon tech support (611 on your phone), tell the nice representative who answers that you need to speak to a senior tech to fix a problem with the provisioning of MMS on your account; specifically, the MMS setting needs to be synced to the network. This is a universal problem with the iPhone 14 provisioning by Verizon, so the tech should know how to fix it. And hopefully the 1st tier reps will eventually learn also. [ Credit to Lawrence Finch ]

Long story short...I spent a while with Apple and they checked my phone's software and hardware and settings. They sent me to Verizon, my carrier, for further assistance. After spending a little more than an hour with Verizon's tier one support, and getting nowhere, I asked for a tier two support tech. In a little bit, the tier two tech made some changes to my Verizon account and the issue was resolved. Not sure what the tier two tech did, but the issue was on Verizon's end. All is well now.

Me too since I updated 16.3.1 software update. I can send a solo text to android and receive text from them. If I send to my 2 sons for example 1 has iPhone other has android the android does NOT receive the text. I'm not sure if you call this a Group messaage sine I just place both numbers/names in the To: section. Now the kicker, my wife and I have the XR iphones, our settings>messages>imessage ON, send read receipts ON, Send is SMS OFF (but have tried on and it fails), MMS ON, Group ON. She can send to both sons as entered both numbers/names and is successful! I can NOT with the same settings! I have been a Iphone user for many years and have had this phone for 3 years with no issues until the 16.3.1 update. Main discovery is my wife has NOT update to 16.3.1 as I have???

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

Then shut down your phone, wait 30 seconds and restart the phone.

I just did this with Apple Support and it worked for me. I was able to send photos to Android and Google phones right away.

Hi Schmengy13,

Thanks for posting here in Apple Support Communities. You've already done some great troubleshooting concerning this matter and at this point we'd recommend that you connect with Apple directly for further assistance. You can use the link posted here to do so: Apple Support

Take care.

I have a new iPhone 14, iOS 16.2. iMessage has been turn off/on. Send/Receive addresses have been verified. MMS and Group Messaging have both been turned off/on. Send as SMS has been turned off/on. Network settings have been reset. iPhone has been shut down and restarted.

I still cannot send a text to a group that has iPhone & non-Apple devices. Neither can I send a text to a group that has only non-Apple devices. I get an error "Not delivered" with a red exclamation (!). "Your message was not sent. Tap "try again" to send this message." The only other option is "Cancel".

I can send a text to a single non-Apple recipient. I can send a text to an all iPhone group.

Can anyone offer any help as to how to send texts to mixed Apple/non-Apple recipients in a group or all non-Apple recipients in a group?

Thanks

I

I'm having the same issue with my new iphone 14 Pro. Tried chat support and called twice. My latest apple support person advised I call my carrier to make sure my phone is set up for this?? I don't understand because my carrier plan has not changed, and my old iphone XR worked with messaging just fine. I don't understand at what point is apple going to help its' customers. Very frustrating to spend ridiculous money on a brand new phone only to have it not work. I've missed really important/sensitive texts because of this issue. Has anybody gotten any help regarding this matter?

I've went through all of the same troubleshooting items as Steve and also did the Rest Network Settings and shut down. My phone still will not send a group message with an Android user.

Who is your carrier?

Thanks! I was definitely doubtful...so, do you remember what they had to do? Should I just ask for an advanced support person?

I contacted Verizon on the Chat line and the tech support person took about 10 minutes to solve the problem. Thank you for the forum.

I did that also but did not correct not sending in a Group message to iphone and android. Android does not receive message.

I have done the same and still can not send a Group message to a iphone and Android. Android does not receive. This has happened after software update 16.3.1

What you have done is exactly what I have experienced done to no avail. I can not get text to be delivered to a non apple device in a Group message but is delivered to apple users.