IPhone 14 Pro will not send or receive a Text if there are non-Apple devices included

I have tried all the recommended changes and I am updated to IOS16.1.1

I can send a solo text to an Android device and receive text from a solo Android device. However, if trying to send a group text (which includes Android) it will “not deliver”. If a group tries to send me a text with Android devices included I will not receive the text. The text can even originate from an iPhone 13 and if Androids are included it will not come through.

I have turned iMessage on and off.

I have confirmed the phone number being used.

I have done a hard power down/up on the phone.

I have reset all Network connections

iMessage is turned on

Send as SMS is turned on

MMS messaging is turned on

Group messaging is turned on

Filter unknown senders is turned off

Send read receipts is turned off

Clearly Apple has a problem that needs to be admitted with a forecasted date for a software fix.

Thanks for the help,

Steve

iPhone 14 Pro

Posted on Nov 23, 2022 9:24 AM

Top-ranking reply

KiltedTim

Level 10

235,506 points

Posted on Dec 28, 2022 8:34 AM

When you activate an iPhone 14 on Verizon their automated system does not set up MMS correctly. To fix it you need to call Verizon tech support (611 on your phone), tell the nice representative who answers that you need to speak to a senior tech to fix a problem with the provisioning of MMS on your account; specifically, the MMS setting needs to be synced to the network. This is a universal problem with the iPhone 14 provisioning by Verizon, so the tech should know how to fix it. And hopefully the 1st tier reps will eventually learn also. [ Credit to Lawrence Finch ]

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IPhone 14 Pro will not send or receive a Text if there are non-Apple devices included

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