Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I know my password but can't get past the 2 step because I changed my number

Hello, I really want to get on my other Apple ID for Itunes. I know my email & password (and the old number) but it asks for the code sent to my old number, I say I don't have access to this device & want to start account recovery but It just says verification failed, any idea?

iPhone XR

Posted on Oct 31, 2020 8:13 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2020 1:54 PM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   

1 reply

I know my password but can't get past the 2 step because I changed my number

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.