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User profile for user: petrinka33
petrinka33 Author
User level: Level 1
4 points

cannot start iphone after restore back up

i can't start or force restart my iphone 12 after i connect to itunes to restore back up. the apple logo just keep appearing on and off. what should i do?

iPhone 12, iOS 14

Posted on Nov 1, 2020 6:12 AM

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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Nov 4, 2020 7:16 PM in response to petrinka33

Howdy petrinka33,


It’s great to have you in the Apple Support Community! We gather that you’ve had some issues with your iPhone during the restore process. We can help. 


Based on your description, let's try putting your iPhone in recovery mode using the steps here: 

If you can't update or restore your iPhone, iPad, or iPod touch


If the issue persists, you can reach out here for extra support: Get Support


Take care! 

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cannot start iphone after restore back up

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