Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

12 points

iPhone Keeps Randomly Crashing, Rebooting, and Showing Extreme Battery Drain

After updating to iOS 14.0.1, my iPhone 7 Plus keeps randomly crashing, rebooting and then showing 10% battery, after being at close to 100%. Why is this happening, and what is Apple doing to fix it??? At this time, you can't go into an actual Apple Store for repairs because of Covid. Good luck getting ahold of anyone on the phone that can actually help. Is this Apple's way to force people to buy the new iPhone 12??? My phone has been perfect and battery typically lasts a day and a half on consistent use, Now has to be plugged in and charing 24/7, and still randomly crashes and reboots. Isn't this how the last class action lawsuit against Apple started?? I have screen shots of several crashes and reboots. This needs to be fixed IMMEDIATELY!!!

Please don't force me to go to a Android phone!!

iPhone 7 Plus

Posted on Nov 1, 2020 12:18 PM

Best reply

mistterius Author

Level 1

12 points

Posted on Nov 2, 2020 5:48 PM

2020-11-02 UPDATE:

I updated the firmware last night before bed. It sat on the charger all night long and was at 100% when removing. I made sure that no apps were running in the background, and got ready for work (maybe 10 minutes). Still at 100%, I went to text my wife, and the phone crashed and rebooted. Once back up and running, the battery said 10%. I captured a screen shot, and then I manually rebooted the phone. Back up to 99%. (See below)

The iOS update to 14.1 didn't fix anything. :-(

I am honestly tired of people telling me that my battery is bad, and I need to take it in for service.

*None of these issue were present prior to iOS update to 14.0.1.

*Battery health didn't say SERVICE on it prior to update.

*No Apple Stores around me with 100 miles accepting appointments.

*I use my phone for work, so mailing it in is not an option.

*Funny how more than 1000 people are experiencing the very same issue, and some of them have brand new phones.

***Unless you are an Apple Representative and have a REAL solution, please keep your comments to yourself.

***I work in IT, I have an advanced education. I'm not an idiot, and have done countless hours of research and troubleshooting.

***If I could go back to my previous iOS before all this happened, I would!!!

Please read the entire thread before commenting. Some of you have some really good information. Many of you key-board know-it-alls just add to the frustration, without really solving any issues as all.

After crash:

After manual reboot:

View in context

46 replies

Jan 5, 2021 9:05 PM in response to mistterius

Hi sir. I have he same exact problem. My iphone 11 pro max with 100% battery capacity 100% charge randomly shuts down then after reboot, (sometimes multiple looping resets) shows 10%. After restarting it sometimes goes back to 100%. The shutdown occurs randomly. I dont think this is a battery issue because if you leave the phone locked while on flashlight, it just goes on bright for a day without restarting.

Jan 9, 2021 6:16 AM in response to Krismarkcabuloy

I'm having this issue on my iPhone SE, as well; battery at or near 100% charge...crashes...reboots at 10% charge. ALWAYS at 10% charge. If it was a battery issue, it wouldn't ALWAYS reboot to that exact battery percentage. I thought it was one particular app causing the crash, but after deleting that app, the problem occurred while using a different app.

Feb 19, 2021 11:06 AM in response to mistterius

Guess what?! My iPhone 11 started crashing as soon as the iPhone 12 came out, LITWRALLY crashes almost daily and it’s less then 6 months old... it was crashing a week after I got it. Might have to bring it to Apple care at this point

Feb 19, 2021 6:46 PM in response to kacper276

Your iPhone 11 crashing has nothing to do with the release of the iPhone 12.

It’s almost certainly a software bug that should be resolved soon. Hard restart your iPhone and make sure it’s running the latest available software which as of now is iOS 14.4.

Also if you’ve installed anything that isn’t from the App Store recently, I would go ahead and remove it as that could be causing the issue too.

Mar 6, 2021 11:44 AM in response to mistterius

I have had very similar problems for the last couple months, including a frequent “unable to determine if battery is genuine” message. At the apple store, they said it was likely a problem with the motherboard so no fix.

Yesterday I realized that when I took the SIM out and put it back in, it would go longer without crashing. And when I ran it would crash more than when sitting still. So I had the thought that maybe there is something wrong with the SIM connection. I called my carrier and switched my service to the IMEI of the virtual SIM. I’ve had no physical SIM in the phone for 4 hours and have had 0 crashes, which is by far the longest it’s gone since the problem started.

I am optimistic that i fixed my problem and hopefully that it works for you!

hesawhat

Level 1

4 points

Mar 13, 2021 3:46 PM in response to Basebalman

I am having the exact problem as the original poster. I thought your testimony sounded promising, but then found out our beloved iPhone 7 does not support Dual SIM, so this carrier fix won't work. Le sigh.

Any other bright ideas? Would a new SIM do the trick??

jeamer

Level 1

4 points

Mar 24, 2021 3:50 PM in response to mistterius

Hi all, I didn't read the whole thread but will support the OP with my personal experience. iPhone SE will crash every day, always with screen on, then reboot at 10%. The kicker is I can use the phone for the rest of the day and it stays at 10%. That's not a bad battery - I think it's software not interpreting the data correctly. Thus far it's only a nuisance, knock on wood, for those daily crashes. Other than that fully functional, and it's more than five years old. Good phone.

Nov 1, 2020 5:06 PM in response to Ceci-Tigre

14.2 GM is not available yet, but otherwise good advice.

mistterius Author

Level 1

12 points

Nov 1, 2020 6:14 PM in response to mistterius

And again, if I did have a genuine problem with my phone or it's battery, how in the world do you expect me to go in to get it fixed when EVERYTHING near me is CLOSED?????