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received this screen while trying to update iPhone XS via iTunes. iPhone not visible i iTunes now, and the Restart process (#2 above) has no result after over 7 minutes of holding. Cannot turn off iPhone. Cannot get past the "support.apple.com/iphone/restart" screen.
iPhone 6s, iOS 12
Resolved: I connected with Apple Support who suggested the problem might be with iTunes. I did have the current version on my Windows 10 laptop, but the window didn't pop up to identify a problem with the phone/offer to update or restore. Connecting the phone to a different laptop with current iTunes did present the options, and I was able to successfully update the OS. Back in operation now.
Resolved: I connected with Apple Support who suggested the problem might be with iTunes. I did have the current version on my Windows 10 laptop, but the window didn't pop up to identify a problem with the phone/offer to update or restore. Connecting the phone to a different laptop with current iTunes did present the options, and I was able to successfully update the OS. Back in operation now.
If you followed the instructions precisely and you are still stuck then the phone may need attention
Contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support
or arrange repair
Stuck on Restore screen
If you see the Restore screen on your iPhone, iPad, or iPod touch
Thanks, Peter. My question was actually posted in relation to this particular article. I'm not having success, as noted, by following the instructions and hope to find other suggestions.
Excellent!
Restore required after failure during update to ios14
