sherylka Author

Level 1

4 points

Apple Trade-in System Misidentifies my iMac

I have an iMac I'd like to trade in but when I go through the trade-in process by putting in my serial number it comes up with the wrong response. It identifies the machine more or less correctly but it thinks I have the standard RAM and hard drive but I do not. I have 32 GB RAM and a 3T hard drive. Shouldn't that increase the trade-in value? What can I do? (There is no certified Apple dealer locally--I need to do it remotely either online or by phone.)

Posted on Nov 1, 2020 6:05 PM

Reply

Similar questions

5 replies

Level 10

90,826 points

Nov 2, 2020 3:49 PM in response to sherylka

Were those upgrades ordered at the time of purchase?

If not, then those upgrades do not count and you would be better off selling it on your own than trading it in.

Reply

Level 6

15,519 points

Nov 2, 2020 3:24 PM in response to sherylka

I suggest you contact Apple with this question that only they can answer.

Reply

Level 10

90,826 points

Nov 2, 2020 5:43 PM in response to sherylka

Yea' the trade-in-value is based on the original factory hardware.

Reply

sherylka Author

Level 1

4 points

Nov 1, 2020 6:14 PM in response to sherylka

.

Reply

sherylka Author

Level 1

4 points

Nov 2, 2020 5:23 PM in response to den.thed

We bought it from B&H. That might be the problem if they do upgrades. But we do believe the 3TB drive is an Apple fusion.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Trade-in System Misidentifies my iMac

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up