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User profile for user: sherylka
sherylka Author
User level: Level 1
4 points

Apple Trade-in System Misidentifies my iMac

I have an iMac I'd like to trade in but when I go through the trade-in process by putting in my serial number it comes up with the wrong response. It identifies the machine more or less correctly but it thinks I have the standard RAM and hard drive but I do not. I have 32 GB RAM and a 3T hard drive. Shouldn't that increase the trade-in value? What can I do? (There is no certified Apple dealer locally--I need to do it remotely either online or by phone.)

Posted on Nov 1, 2020 6:05 PM

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User profile for user: den.thed
den.thed
User level: Level 10
83,524 points

Posted on Nov 2, 2020 3:49 PM

Were those upgrades ordered at the time of purchase?


If not, then those upgrades do not count and you would be better off selling it on your own than trading it in.

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Apple Trade-in System Misidentifies my iMac

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